Returns and Refunds Policy

At Andrew Treks, we aim to provide quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, this policy explains how returns and refunds are handled.

Returns

You may request a return if the product you received is defective, damaged, or significantly different from what was described. To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Please provide your order details and a brief description of the issue.

Returned products must be unused, in their original packaging, and in the same condition as received. Items that are damaged due to misuse or not in their original condition may not be eligible for return.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly. Since cash on delivery is our only payment method, refunds will be issued either as store credit or by bank transfer, as agreed with the customer.

Please note that shipping fees, if any, are non-refundable.

Exchanges

In some cases, we may offer a replacement item instead of a refund. If you prefer an exchange, please specify this when contacting us. Availability of replacement products may vary.

Non-Returnable Items

Certain items may not be eligible for return or refund due to hygiene, safety, or other reasons. These exceptions will be clearly mentioned on the product page when applicable.

Contact Us

For return or refund requests, please contact us at [email protected].